Pets at Home Axminster - Axminster

Introduction

Located in the charming town of Axminster, Devon, Pets at Home is a beacon for pet lovers seeking high-quality pet care, accessories, and advice. With a strong commitment to helping pets enjoy happy, healthy lives, this pet care centre is not just a store; it's a community hub for pet enthusiasts. Situated at West Street, Axminster, the store is easily accessible and offers a wide array of services tailored to meet the diverse needs of local pet owners and their beloved companions.

Main Services

• Pet Supplies: Pets at Home offers an extensive range of pet food, treats, toys, beds, and accessories for dogs, cats, small pets, birds, and fish. Their products cater to various dietary needs, ages, and breeds, ensuring you find the perfect fit for your pet.
• Pet Grooming: The store's Grooming Salon provides professional grooming services to keep your pet looking and feeling their best. Their experienced groomers offer a wide range of services, including haircuts, nail clipping, and ear cleaning, tailored to each pet's unique needs.
• Pet Care Advice: Pets at Home's knowledgeable and passionate pet care advisors are always on hand to offer expert advice on pet health, nutrition, behavior, and more. They can help you make informed decisions about your pet's care, ensuring they live happy, healthy lives.
• In-store Services: The Axminster store offers various in-store services, such as microchipping, nail clipping, and free pet weight checks. These services are designed to make pet care more convenient and accessible for local pet owners.
• Pet Insurance: Pets at Home offers a range of pet insurance policies to help you provide the best possible care for your pet, whatever the future may hold. Their insurance options cover a wide range of eventualities, giving you peace of mind.
• Adoption Centre: Pets at Home Axminster is proud to support local animal charities by providing an adoption centre within the store. This initiative helps rehome pets in need of loving new families, fostering a sense of community and responsibility among local pet lovers.

Location and Access

The store is situated at West Street, in the heart of Axminster, making it easily accessible for local residents. Axminster is well-served by public transportation, with regular bus services connecting the town to nearby cities and villages. For those traveling by car, the store has a dedicated car park with wheelchair-accessible spaces, ensuring that all customers can access the store with ease.

Nearby landmarks and neighborhoods include:

• Axminster Heritage Centre (0.3 miles)
• Axminster Museum (0.3 miles)
• Axminster Railway Station (0.6 miles)
• Axminster Town Centre (0.1 miles)

Featured Characteristics

• Wheelchair Accessibility: Pets at Home Axminster is committed to ensuring that all customers can access their services. The store is fully wheelchair accessible, with ramps, wide doors, and a dedicated wheelchair-accessible car park.
• On-Site Services: The store offers a range of on-site services, including a Grooming Salon, Microchipping, and free pet weight checks. These services are designed to make pet care more convenient and accessible for local pet owners.
• Community-Focused: Pets at Home Axminster is deeply committed to the local community. The store supports local animal charities and offers an adoption centre within the store, helping to rehome pets in need of loving new families.
• Expert Advice: The store's knowledgeable and passionate pet care advisors are always on hand to offer expert advice on pet health, nutrition, behavior, and more. Their commitment to helping pets enjoy happy, healthy lives sets Pets at Home Axminster apart from other pet stores.

Practical Information

• Address: West St, Axminster EX13 5NX, United Kingdom
• Phone:1297631796
• Website:petsathome.com
• Opening Hours:
  • Monday - Friday: 9:00 AM - 7:00 PM
  • Saturday: 9:00 AM - 6:00 PM
  • Sunday: 10:30 AM - 4:30 PM
• Accepted Payment Methods: Credit cards, Debit cards, NFC mobile payments

Positive Aspects from Reviews

With an average rating of 4.5/5 from 517 reviews on Google My Business, Pets at Home Axminster is clearly a beloved and trusted part of the local community. Some of the most frequently mentioned positive aspects include:

• Excellent Customer Service: Many customers praise the store's friendly, knowledgeable, and helpful staff, who are always willing to go the extra mile to assist customers and their pets.
• Wide Range of Products: Customers appreciate the store's extensive range of pet supplies, which cater to various pets, ages, and needs. This ensures that customers can find everything they need for their pets under one roof.
• Convenient Location: The store's central location in Axminster, along with its dedicated car park and wheelchair accessibility, make it a convenient choice for local pet owners.
• Support for Local Charities: Customers appreciate the store's commitment to supporting local animal charities and helping to rehome pets in need of loving new families.

Pets at Home Axminster is more than just a pet store; it's a community hub for pet lovers, offering expert advice, high-quality products, and a range of services designed to support local pet owners and their beloved companions. With its commitment to accessibility, convenience, and community, Pets at Home Axminster is an invaluable resource for local pet owners.

❓ Frequently asked questions about Pets at Home Axminster

👍 Reviews of Pets at Home Axminster

sl

5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Guy S.

1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Louis H.

5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Chloe M.

5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Martin M.

5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

Adrian W.

5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

Jerry F.

4/5

Do you have everything you can imagine needed for pets. I didn't give them 5 stars because the car park space so limited.

Mike V. P.

5/5

Great service, very polite and helpful friendly staff