Citizens Advice County Durham - Durham

Introduction

Citizens Advice County Durham (CAB CD), located at 54A North Road, is a dedicated and invaluable resource for residents and visitors of Durham, UK. As a charity, CAB CD provides a wide range of services aimed at supporting individuals and families with various issues, from financial and employment problems to housing and legal matters.

Main Services

• General Advice: CAB CD offers expert advice on a broad spectrum of topics, including benefits, debt, employment, housing, and relationship issues. Their trained volunteers and staff provide accurate and impartial guidance to help individuals navigate their problems and make informed decisions.
• Specialist Services:
  • Money Advice Service: Provide tailored advice on budgeting, debt, and money management.
  • Housing Advice: Assist with housing issues, such as homelessness, tenancy problems, and housing benefit.
  • Welfare Benefits Advice: Help with understanding and claiming benefits, as well as dealing with benefit appeals.
• Outreach Services: CAB CD operates outreach services in various locations across County Durham, ensuring that their advice is accessible to everyone, regardless of their circumstances or location.
• Volunteering Opportunities: CAB CD welcomes volunteers who wish to contribute their time and skills to support the local community. They offer training and support to help volunteers develop new skills and gain valuable experience.

Location and Access

CAB CD is situated at 54A North Road, in the heart of Durham city center. The office is easily accessible by public transportation, with several bus routes stopping nearby. There is also limited on-street parking available in the vicinity. The building is wheelchair-accessible, with a dedicated entrance to ensure that all visitors can access their services.

Featured Characteristics

• Free and Confidential: All services provided by CAB CD are free of charge and completely confidential. Their advisors adhere to a strict code of conduct to protect the privacy and dignity of their clients.
• Impartiality: CAB CD provides impartial advice, which means they do not judged or take sides in any dispute. Their goal is to empower individuals to make informed decisions and resolve their problems.
• Community Engagement: CAB CD actively engages with the local community, collaborating with other organizations and attending events to raise awareness of their services and support local residents.

Practical Information

• Phone: 8082787821
• Website: citizensadvicecd.org.uk
• Address: 54A North Rd, Durham DH1 4SF, United Kingdom
• Opening Hours:
  • Monday to Friday: 10:00 AM - 4:00 PM
  • Thursday: 5:00 PM - 7:00 PM (Phone and webchat only)
  • Saturday: 10:00 AM - 1:00 PM

Positive Aspects from Reviews

Citizens Advice County Durham has received numerous positive reviews from satisfied clients, highlighting various aspects of their exceptional service:

• Experienced and Knowledgeable Staff: Many reviewers commend the staff's expertise and ability to provide clear, concise, and helpful advice tailored to their specific needs.
• Empathy and Understanding: Several reviewers mention the compassionate and non-judgmental approach of the advisors, who listen actively and support clients emotionally throughout the process.
• Accessibility and Convenience: Some reviewers praise the organization's outreach services and flexible appointment scheduling, which make their advice more accessible to those with busy schedules or mobility issues.
• Overall Satisfaction: The majority of reviews express gratitude for the invaluable support provided by CAB CD, with many clients reporting that their issues were resolved thanks to the advice and guidance they received.

❓ Frequently asked questions about Citizens Advice County Durham

👍 Reviews of Citizens Advice County Durham

brian T.

1/5

Travelled some 25 miles as advertised open Friday 10am-1pm. Arrived at 11-30 to find it had moved across the street. Went there and….. closed. National phone line said no one was available. Not happy.

Paul L.

1/5

Open three hours two days a week and when they're available you can't see an adviser. Useless.

ΕΛΕΝΗ ?.

5/5

Everybody in this CAB do their best to help!

Michael R.

5/5

Used them once a long time ago and they were excellent, helped me out when I needed it most.

Hayley _.

1/5

Awful wait times, waited for an hour and a half still hadn't seen anyone. Just had to up and go, beyond stupid. No warning of how long the time would be.

John R.

5/5

Very Helpful Service from Knowledgeable Staff. Very busy and popular venue. Appointments recommended.

ODAY A.

5/5

Excellent friendly and supportive staff. I am grateful to them.

Barry

5/5

Excellent team their a great help when you need help with anything