Royal Mail Group Ltd - Ellesmere Port

Introduction

Royal Mail Group Ltd, situated at 14 Rosscliffe Road, Ellesmere Port, is a significant entity in the postal and courier services industry, serving the local community and businesses with efficiency and reliability. This comprehensive article delves into the main services offered, location and accessibility, unique features, practical information, and positive aspects highlighted in customer reviews.

Main Services

• Shipping and Mailing Services: Royal Mail Group Ltd specializes in delivering letters and parcels to destinations across the United Kingdom and internationally. Their services include:
  • First Class and Second Class mail delivery
  • Special Delivery Guaranteed by 1:00 PM and 9:00 AM
  • International signed and tracked services
  • Competitive pricing for businesses
• Post Office Services: As a designated post office, Royal Mail Group Ltd offers a wide range of services, including:
  • Stamp sales and posting items
  • Cash withdrawals and deposits (linking to personal bank accounts)
  • Bill payments and utility services
  • International money transfers
  • Pension services and benefit payments
• Business Services: Tailored solutions for businesses of all sizes, such as:
  • Mailing campaigns and direct marketing
  • Next-day delivery options
  • Tracked and signed services
  • Mailroom solutions and business mail management

Location and Access

Royal Mail Group Ltd is located at 14 Rosscliffe Road, Ellesmere Port, CH65 5AA, United Kingdom, situated in the Rossmore neighborhood. The nearby area is primarily residential, with the Ellesmere Port train station approximately 1.5 miles away, providing easy access by public transportation. For those traveling by car, the post office is easily accessible via the A41 and A54 roads.

For customers' convenience, there is a wheelchair-accessible car park available on-site, ensuring barrier-free access for those with mobility impairments. Additionally, the post office itself is wheelchair-accessible, with an automatic entrance door facilitating easy entry.

Featured Characteristics

• Counter Services: Royal Mail Group Ltd offers a dedicated counter service area for face-to-face assistance with postal services, parcel collection, and other inquiries.
• Self-Service Kiosks: The post office features self-service kiosks, enabling customers to weigh, price, and despatch their mail or parcels independently, making the process more efficient and convenient.
• Private Boxes: Customers can rent a private box for secure storage and collection of mail and parcels, providing an added layer of convenience and security.
• Online Services: Royal Mail Group Ltd encourages customers to use their online services for managing mail, tracking items, and purchasing postage and services, streamlining the postal process.

Practical Information

• Opening Hours:
  • Monday to Friday: 9:00 AM - 5:30 PM
  • Saturday: 9:00 AM - 1:00 PM
  • Sunday: Closed
• Contact Information:
  • Phone: 3457740740
  • Website: jobs.royalmailgroup.com

Positive Aspects from Reviews

With an average opinion of 2.3/5 from 53 Google My Business reviews, Royal Mail Group Ltd receives praise for the following aspects:

• Staff Professionalism: Many customers commend the friendly and helpful staff, who are always willing to assist and provide clear information.
• Efficient Service: Some customers appreciate the quick and efficient processing of their mail and parcels, as well as the convenient self-service kiosks.
• Convenient Location: Customers value the post office's location, with easy access by car and public transportation, as well as the availability of parking.

While the overall rating may not be exceptionally high, focusing on and building upon the positive aspects highlighted in customer reviews can help Royal Mail Group Ltd improve their services and better meet the needs of their customers.

❓ Frequently asked questions about Royal Mail Group Ltd

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷 Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see. But hey ho I will have to live with it..... THANKS ROYAL MAIL LEARN TO READ PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign. Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter. It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!! My security was of no importance to him. He was utterly rude and a total mysogenist. Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area? This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star. I don’t know why these guys are still in operation. Worse delivery service ever. *Always delivering my mail to another address… *1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.