Parcelforce Worldwide - Shrewsbury

Introduction

Parcelforce Worldwide, a renowned name in the logistics and courier industry, has a significant presence in the United Kingdom, with one of its key depots located in Shrewsbury. This comprehensive article will delve into the details of this vital Parcelforce Worldwide location, providing an in-depth understanding of its services, accessibility, unique features, and customer feedback.

Main Services

Parcelforce Worldwide offers a wide array of services designed to cater to diverse customer needs. Here is a list of their primary services:

• Courier Services: Parcelforce Worldwide specializes in fast and reliable courier services, ensuring that packages reach their destination swiftly and securely.
• Shipping and Mailing Services: They provide comprehensive shipping and mailing services, including international shipping, for both businesses and individuals.
• Next-Day Delivery: Parcelforce Worldwide offers a next-day delivery service for urgent shipments, ensuring that time-sensitive packages arrive when needed.
• Saturday Delivery: For an additional fee, Parcelforce Worldwide can deliver packages on Saturdays, providing added flexibility for customers with busy weekdays.
• European Services: They offer tailored solutions for shipping within Europe, including express services and economy options.
• International Services: Parcelforce Worldwide provides global shipping solutions, covering over 200 countries worldwide.

Location and Access

The Parcelforce Worldwide depot in Shrewsbury is situated at 50 Atcham Business Park, Upton Magna, within the county of Shropshire. The location provides easy access to major roads, including the A5 and the A458, making it convenient for customers and businesses in the region to reach the depot.

For those using public transportation, the nearest bus stop is 'Atcham Business Park,' served by the 500 and 501 bus routes operated by Arriva Buses Wales. The Shrewsbury train station is approximately 3.5 miles away, offering another public transportation option.

Parking is available on-site for customers and visitors, with designated spaces for disabled users. The depot is also wheelchair-accessible, ensuring that all customers can access its services with ease.

Featured Characteristics

Parcelforce Worldwide's Shrewsbury depot stands out due to several unique features that set it apart:

• On-Site Services: The depot offers a range of on-site services, including drop-off points, package collection, and even packaging materials for sale, ensuring a one-stop solution for customers' shipping needs.
• Business Account Management: Parcelforce Worldwide provides dedicated account management services for businesses, streamlining their shipping processes and offering customized solutions.
• Real-Time Tracking: Customers can track their shipments in real-time using the Parcelforce Worldwide app or online platform, providing peace of mind and up-to-date information on their deliveries.
• Online Account Management: Parcelforce Worldwide offers an online account management system, allowing customers to manage their shipments, view invoices, and update their preferences conveniently.

Practical Information

To ensure customers have all the necessary information, here are some practical details about the Parcelforce Worldwide depot in Shrewsbury:

• Address: 50 Atcham Business Park, Upton Magna, Shrewsbury SY4 4UP, United Kingdom
• Phone: 3448004466
• Website: parcelforce.com
• Opening Hours: Monday to Friday, 8:00 AM - 6:00 PM; Saturday, 8:30 AM - 12:00 PM; Sunday, closed
• Services Available: Drop-off, collection, packaging materials, business account management, real-time tracking, and online account management

Positive Aspects from Reviews

Parcelforce Worldwide's Shrewsbury depot has received a total of 184 reviews on Google My Business, with an average rating of 2.5/5. While the overall rating indicates room for improvement, several positive aspects can be drawn from the reviews:

• Efficient Service: Many customers praise the efficient and fast service provided by the depot, with some mentioning that their packages were handled quickly and professionally.
• Helpful Staff: Some reviewers highlight the helpfulness and friendliness of the staff at the Shrewsbury depot, appreciating their assistance and willingness to go the extra mile.
• Convenient Location: The depot's location in Atcham Business Park is commended by several customers for its ease of access and proximity to major roads.

❓ Frequently asked questions about Parcelforce Worldwide

👍 Reviews of Parcelforce Worldwide

Russell B.

1/5

AVOID THIS COMPANY!!!! Received a card through the letterbox after the driver failed to knock even though I was home. By default and most likely to avoid them taking it off the van, a 2nd delivery was attempted the following day. I was home until lunch time but couldn't wait any longer so missed the 2nd attempt which allegedly arrived in the early afternoon. Despite this, the terms on their website don't permit re-scheduled deliveries within 48 hours of the original attempt, so regardless of their 2nd effort, the earliest I could have had the package delivered would have been after the weekend on the Monday. UNFORTUNATELY, and this is the crux of the matter, the tracking on the card only works on the ParcelForce website to track the item, booking a re-delivery is now via the RoyalMail website and where the reference isn't recognised! To date I have requested 2 re-deliveries online (leaving the reference block blank), and as these never came to fruition I then spent a total of 1.5hrs on the phone (1hr 20 on hold), to speak to an operator who gave me firm assurances the parcel would be delivered today - a full 7 days after the original attempt. I have now taken a day off work and typing this as I am on hold for a 2nd time (currently at 1hr and counting), as it is nearly 3pm and the tracking on the website still says at the Depot and not out for delivery. Had the parcel been delivered today, they may just about have salvaged neutral review, but as I am currently left in limbo, with no suitable dates to re-deliver it looks like I will have the cost and inconvenience of driving to Shrewsbury to collect with no guarantees the package will be available when I arrive. Shrewsbury is best part of a 2hr round trip and crosses two counties from where I live. It also costs about £15 in fuel to get there. I will update this review once the matter is concluded but as I am currently in limbo and on the receipt of such abysmal service in person, online and via telephone it's a thoroughly deserved ZERO STARS* AVOID AVOID AVOID!!! For what it's worth I typically ship via Evri and have experienced about a 1 in 500 failure rate. I've only had dealings (items received) three times with Parcelforce this year and the failure rate is currently 1 in 3. ***Update 1*** After a further 1.5hrs on the phone I finally got through to a call centre operator (whom I was polite to). He initially advised me the parcel had been lost (which I believe is codeword for too lazy to look). He then supposedly checked with Shrewsbury and saw some notes to advise the package had leaked/been disposed of. It's all very suspect as only the other day they supposedly didn't even know what it looked like and IF there was a leak, liquid contents only comprised maybe 10% of the package and was all Brand New/Sealed/In box. Rather than wait for updates which could be yet more nonsense and lies, I'm going to take yet more time out of my schedule to go and see them myself. This is an absolute Parcel FARCE!

Jason E.

1/5

Multiple times there has been delays for zero reason . There is absolutely zero ways of contacting anyone as the phone just stays on hold for an hour. According to tracking my current package has been there for 3 days and I'm supposed to be getting a card through but there has been zero contact from them. Absolute joke of a company.

vaughan R.

1/5

Clear instructions given for delivery, took it back 3 times and we had to do a 2.5hr round trip to pick our package up from the depot, the nearest post office is at the bottom of our road, could have easily dropped off there for us to collect,

Bradley C.

1/5

Will deliver between 12 and 6, they tried at 11. If unsuccessful again where shall we deliver: Local post office. Where did they take it? Back to depot.

Carl

1/5

Absolute joke these clowns several times I’ve had an issue with these circus freaks and kept my mouth shout time after time this time it takes the mick I sent a parcel express 48 low behold it’s been a month still nothing they deny even tracking exist yet it says we are expecting it I was there when they picked it up Evri are road but jeez Parcelforce is a complete failure 1 star is generous

Jack D.

1/5

Useless is an understatement, a chocolate fire guard is more useful than these lot, Guaranteed 2 day delivery turns into 10 day delivery. All my plans out the window because of these specimens.

Chris O.

1/5

diabolical courier service, had to go and pick up items just because on two occasions the driver/s couldn't find my house. more like couldn't be bothered. other companies call if they struggle, or have an app where you can take a picture of your house or use what3words. considering parcel force and the post office are virtually the same company why do I get my mail delivered on a daily basis?

Jane H.

1/5

They tried to deliver the parcel Friday 9th but my daughter was at work. She went on line to have the parcel taken to the local post office on the 10th but no they tried to deliver on Monday 12th and left a card to say returned to depot so I have just had a 2 hour drive to collect the parcel to find out it’s been taken to our local post office. The driver even put the wrong post code grrrrr Keith was the stupid driver